Ela Motors Customer First Spirit Program

April 22, 2024

Learning & Development is working closely with dealership operations personnel to achieve a customer-centric organization through the new Customer First Spirit Program.

This program focuses on addressing opportunities to surpass customer expectations in Sales, Service, and Spare Parts, and includes operational and cultural initiatives.

Effective communication and preparedness of customer-facing employees are crucial in creating positive experiences for customers.

The program aims to eliminate customer pain points and teach staff how to solve issues within the work environment, with a focus on customer-facing staff delivering outstanding customer service standards and processes in the dealership retail operational environment.